Refund Policy
Hotel Website: Our website address is: www.hotelcityresidency.co.in.
Last Updated: 23rd September 2023
At Hotel City Residency, we value your satisfaction and strive to provide the best services during your stay. In the rare event that we fail to meet our commitments, we have established a refund policy to ensure your peace of mind. Please review the following refund policy for Hotel City Residency, located in Sonwar Bagh, Srinagar, Kashmir:
1. Service Commitment:
- We are committed to providing the services you expect when booking your stay with us. These services include amenities, facilities, and room features as mentioned during your reservation.
2. Eligibility for Refund:
- A refund will be granted if we fail to provide the services as committed during the reservation process. This includes but is not limited to, situations such as:
- For Example; The absence of an air conditioning unit (AC) when it was specified in your booking.
- Any other discrepancy between the services offered during booking and the actual services provided during your stay.
3. Refund Process:
- To claim a refund, please follow these steps:
- Contact our front desk or reception immediately upon discovering the service discrepancy during your stay.
- Provide the relevant details about the issue, including your booking information and the specific service commitment that was not fulfilled.
- Our staff will investigate the matter promptly and ensure that corrective action is taken.
- If the issue cannot be resolved to your satisfaction during your stay, the refund process will be initiated.
4. Refund Timeline:
- Hotel City Residency is committed to processing your refund within a maximum of 7 days from the date of your claim approval.
5. Payment Method:
- Refunds will be issued through the same payment method used during the booking process. Please allow for additional processing time depending on your financial institution.
6. Exclusions:
- This refund policy only applies to situations where Hotel City Residency fails to meet the specific service commitments mentioned during the booking process. It does not cover circumstances beyond our control, including but not limited to natural disasters, government regulations, or events of force majeure.
7. Contact Information:
- To request a refund or if you have any questions or concerns related to our refund policy, please contact our customer service team at the following: Hotel City Residency Address: Sonwar, Bagh, Srinagar Phone: +91 9797 729 095 Email: info@hotelcityresidency.co.in
Hotel City Residency is dedicated to delivering an exceptional guest experience, and we appreciate your choice to stay with us. Our refund policy is designed to ensure that you receive the services you were promised during the booking process, and we will work diligently to address any discrepancies and provide timely refunds when necessary.