Privacy Policy
Hotel Website: Our website address is: www.hotelcityresidency.co.in.
Last Updated: 23rd September 2023
At Hotel City Residency, your privacy is important to us. We are committed to protecting your personal information and ensuring that it is handled securely and responsibly. This Privacy Policy outlines our practices and procedures concerning the collection, use, and protection of your information. By accessing our services or providing us with your personal information, you consent to the practices described in this Privacy Policy.
1. Information We Collect
Hotel City Residency may collect the following types of information:
1.1 Personal Information
- Contact information (such as name, address, phone number, and email address).
- Billing and payment information (such as credit card details).
- Reservation and booking information.
- Special requests or preferences.
- Any other information you provide to us in communication with our staff or through our website.
1.2 Usage Information
- Information about how you use our website, including browsing history, pages viewed, and referral sources.
1.3 Device and Technical Information
- IP address, browser type, operating system, and other technical information related to your device and use of our services.
2. How We Use Your Information
We use the information we collect for various purposes, including:
2.1 Reservation and Guest Services
- To process reservations and bookings.
- To provide you with the best possible service during your stay.
- To respond to your requests and inquiries.
2.2 Communication
- To send you confirmation emails, updates on your reservation, and marketing communications if you opt in to receive them.
2.3 Improve Our Services
- To analyze data to improve our services, website, and customer experience.
- To monitor the effectiveness of our marketing campaigns.
2.4 Legal and Security Purposes
- To comply with legal obligations.
- To protect our rights, privacy, safety, or property.
- To prevent fraudulent activities.
3. Sharing Your Information
Hotel City Residency does not sell, rent, or trade your personal information to third parties. We may share your information with trusted third parties only for the following purposes:
- Service providers and partners who help us deliver our services.
- Legal obligations, such as compliance with government authorities or law enforcement agencies.
- Protecting our rights and safety, and the rights and safety of our guests and employees.
4. Data Security
We take appropriate security measures to protect your personal information. This includes encryption, secure access controls, and regular security audits. However, no method of data transmission over the internet or electronic storage is completely secure, so we cannot guarantee the absolute security of your information.
5. Your Choices
You have the right to:
- Review and correct your personal information.
- Opt out of marketing communications.
- Request the removal of your personal information, subject to legal requirements.
6. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect or store information from individuals under 18.
7. Changes to this Privacy Policy
We may update this Privacy Policy from time to time, and the latest version will be posted on our website with the updated date. Your continued use of our services after changes are made constitutes your acceptance of the updated policy.
8. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Hotel City Residency Sonwar Bagh, Srinagar, Kashmir
Email: info@hotelcityresidency.co.in
Phone: +91 9797 729 095
Thank you for choosing Hotel City Residency. We value your trust and are committed to safeguarding your privacy.